Today’s customer success and services organizations face a growing challenge of managing cost and employee efficiency without compromising the customer experience. Customer service teams find it increasingly complex and time-consuming to navigate large volumes of data across internal and external information systems and locate relevant insights.

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Turium Zebra AI for Customer Service enhances productivity and improves customer satisfaction with accelerated time to insight. Users can query, automate workflows, and optimize processes in natural language and receive accurate insights ranging across customer and product information, service levels, customer satisfaction, service inquiries, training documents, and standard operating procedures (SOPs).

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Zebra for Customer Service is an enterprise-ready solution with support for structured and unstructured data, a fine-tuned LLM architecture, deterministic responses with source references, and granular enterprise access controls. Zebra offers rapid configurability with customer service domain models and provides prebuilt connectors to major CRMs, including SAP,  Salesforce and Microsoft Dynamics.